This document sets out clearly how Win96 collects, stores, uses and protects the personal data of every Malaysian player who registers and uses our platform. Your privacy is not merely a legal obligation for Win96 — it is part of the trust we are committed to upholding every day.
This is a summary. Please read the full text below for complete details on how Win96 manages your data.
How Win96 safeguards the privacy and data security of every Malaysian player who trusts our platform.
All data transmitted between your device and Win96's servers is protected by 256-bit SSL encryption — the same technology used by leading Malaysian banks such as Maybank and CIMB. This means your information cannot be read by any unauthorised party, even if they manage to intercept your connection.
Win96 has never sold, rented, or traded players' personal data to any third party for marketing or commercial purposes, and will never do so. Your information is collected solely to operate your account, process transactions, and comply with applicable legal requirements in Malaysia.
Win96 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This gives you clear legal rights over your personal data — including the right to access, correct, withdraw consent, and request deletion of data held by Win96.
Win96 players' personal data is stored on secure servers protected by multi-layered firewalls, intrusion detection & prevention systems (IDS/IPS), and strict access controls based on the principle of least privilege. Only Win96 staff who genuinely require access to specific data in order to perform their duties are permitted to do so.
Win96 gives you full control over your personal data. You can access, update or request deletion of your data at any time through your account settings or by contacting the Win96 support team. Data deletion requests will be processed within 30 business days in accordance with PDPA requirements.
Win96 only sends marketing communications to players who have given their explicit consent to receive them. You may opt out of promotional emails, SMS, or push notifications at any time via the "unsubscribe" link in any communication or through the notification settings in your Win96 account.
Last Updated: 1 July 2026 | Effective Date: 1 July 2026 | Version: 3.1
This Privacy Policy ("Policy") describes how Win96 ("Win96", "we", "platform") collects, uses, discloses, and protects your personal information ("personal data") when you register for, access, or use the Win96 platform at win96.life. By using the Win96 platform, you agree to the collection and use of your personal data as described in this Policy. This Privacy Policy is to be read together with Win96 Terms & Conditions and forms part of it.
Win96 is the data controller for all personal data collected through our platform. This means we are responsible for determining the purposes and means of processing your personal data, and we are committed to ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection laws.
Win96 understands that trust is the most valuable asset in the online betting industry. Malaysian players who choose Win96 do so because they trust that their information will be handled responsibly. Our commitment to privacy goes beyond mere legal compliance — it is a core value that reflects how we conduct our business as a whole.
If you have any questions about how Win96 handles your personal data, you may contact our Data Protection Officer at privacy@win96.life or via the 24/7 support live chat within the Win96 platform.
Win96 collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect and the sources from which they are gathered:
Win96 not collect credit or debit card numbers directly. All payment transactions are processed through certified third-party payment gateways, which are responsible for the security of payment data under their own PCI-DSS standards.
Win96 uses the personal data collected for legitimate and necessary purposes in order to operate our platform effectively. Each use of your data has a clear legal basis under Malaysia's PDPA:
We use your registration data to create and manage your Win96 account, verify your identity at login, process password reset requests, and keep your account secure from unauthorised access.
Your financial data is used to process deposits via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay, and other Malaysian payment methods, as well as to process withdrawals of winnings to your account. This use is necessary to fulfil the service agreement between you and Win96.
Win96 is required under Malaysian law to carry out KYC (Know Your Customer) and AML (Anti-Money Laundering) processes. Your data is used to comply with these requirements, detect fraudulent activity, prevent money laundering, and adhere to directives issued by the relevant authorities.
Your personal data and account history are used by the Win96 support team to help you resolve issues, answer enquiries, and provide relevant, personalised assistance to each player.
Technical and usage data is used to analyse how players use the Win96 platform, identify areas for improvement, develop new features, and ensure the platform runs smoothly and efficiently for all users.
With your consent, Win96 uses your email address and phone number to send you promotions, bonus offers, information about new games, and the latest Win96 updates. You may withdraw this consent at any time without affecting Win96's core services to you.
Your gaming activity data is used by Win96's systems to monitor playing behaviour, identify patterns that may indicate a gambling problem, and reach out to you where necessary to offer responsible gambling support. This is both a legal obligation and an ethical commitment on Win96's part.
Win96 does not sell, rent, or trade players' personal data to third parties. However, there are specific circumstances where Win96 may need to share your data with trusted third parties for legitimate operational purposes:
| Recipient Category | Purpose of Sharing | Legal Basis |
|---|---|---|
| Payment Gateway Providers | Processing deposits & withdrawals via FPX, Touch 'n Go, GrabPay, DuitNow, and more. | Contract performance |
| Cloud Service Providers | Secure data storage on certified servers | Legitimate interests |
| KYC Service Providers | Player identity verification in accordance with AML requirements | Legal obligations |
| Malaysian Regulatory Authorities | Compliance with statutory reporting requirements | Legal obligations |
| Live Casino Service Providers | Win96 live table game operations | Contract performance |
| Responsible Game Software Providers | Self-exclusion tools & gameplay monitoring | Legal obligations |
All third parties with whom Win96 shares data are bound by strict data processing agreements and are required to protect your data to a standard no less stringent than that which Win96 applies to itself. Win96 does not permit third parties to use your data for any purpose beyond what is specified in the relevant agreement.
In circumstances where Win96 is legally required to disclose your data to the authorities (such as the police, courts or regulatory bodies), we will do so. Win96 will endeavour to inform you of such disclosure unless prohibited from doing so by applicable law.
Win96 invests seriously in security infrastructure to ensure players' personal data is protected against unauthorised access, modification, disclosure, or destruction. The key security measures we employ include:
All data in transit is protected by 256-bit SSL/TLS encryption. Player passwords are stored using a strong one-way hashing algorithm — Win96 cannot view your password in plain text. Sensitive data at rest, such as financial account numbers, is also encrypted using encryption at rest.
Access to player data within Win96 is governed by a least-privilege principle — each staff member has access only to the data necessary to carry out their specific role. All access to systems containing personal data is logged and continuously monitored.
Win96 operates a 24/7 security monitoring system that detects suspicious activity in real time. Our cybersecurity team is on standby to respond to any threats or security incidents. In the event of a data breach affecting players, Win96 will notify the affected players and the relevant authorities within the timeframes required by law.
Win96 conducts regular security audits and penetration testing carried out by qualified independent cybersecurity firms. Audit findings are used to identify and address any security vulnerabilities before they can be exploited.
While Win96 takes all reasonable security measures, no system can guarantee 100% protection against every threat. You also play an important role in keeping your account safe — use a strong password, never share your login credentials, and report any suspicious activity to Win96 immediately.
Win96 retains your personal data only for as long as necessary for the purposes stated in this Policy, or as required under applicable Malaysian law. Win96's data retention policy is as follows:
For as long as your Win96 account remains active, we retain all data associated with your account — including your profile, transaction history, and gameplay data — for account management, customer support, and legal compliance purposes.
After your Win96 account is closed at your request, Win96 will retain your transaction and financial data for a minimum of 7 years, as required under Malaysian tax and financial legislation. This data is stored in a secure format and is only accessible for legal compliance purposes.
Live chat conversation records and support email threads are retained for 2 years for quality assurance, staff training, and reference purposes in the event of a dispute. After this period, these records are securely deleted.
If you withdraw your consent to receive marketing communications from Win96, your data held for marketing purposes will be deleted within 30 days of your request. However, data required for legal or core operational purposes will continue to be retained in accordance with the relevant policy.
As a Win96 player residing in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). Win96 respects and facilitates the exercise of all these rights:
You have the right to request a copy of the personal data Win96 holds about you. Win96 will provide that copy within 21 days of receiving a valid request.
If personal data held by Win96 about you is inaccurate or incomplete, you have the right to request a correction. Data updates can be made through your account settings or by contacting Win96 support.
You may request that Win96 delete your personal data in certain circumstances, such as when the data is no longer needed for the purpose it was collected, or when you withdraw your consent. Requests will be processed within 30 days.
You may request that Win96 restrict how your personal data is processed in certain circumstances — for example, while a dispute regarding data accuracy is ongoing or while your objection request is pending a decision.
You may object to the processing of your personal data for direct marketing purposes at any time. Once your objection is received, Win96 will no longer process your data for that purpose.
In certain circumstances, you may request that Win96 provide your personal data in a structured, machine-readable format to facilitate the transfer of that data to another service provider.
To exercise any of the rights above, please contact Win96's Data Protection Officer by email at privacy@win96.life or via the support live chat. Requests will require identity verification before being processed, in order to protect your data from unauthorised access.
Win96 uses cookies and similar tracking technologies to enhance your experience on our platform, ensure the platform functions correctly, and analyse usage patterns for improvement purposes.
These cookies are required for the Win96 platform to function properly. They manage your login session, store your language preferences, and ensure security features work as intended. Essential cookies cannot be disabled, as doing so will affect the platform's core functionality.
These cookies collect information about how you use the Win96 platform — including pages visited, time spent, and any errors encountered. This information is used to improve platform performance. Data is collected in aggregate form and does not identify you personally.
These cookies allow the Win96 platform to remember your preferences — such as your username for easier login, display settings, and other personal configurations — to deliver a more personalised and seamless experience every time you visit.
You can manage cookies through your web browser settings. However, disabling all cookies may affect the functionality and user experience of the Win96 platform. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.
Win96 takes the protection of our platform from underage access very seriously. The Win96 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21.
If Win96 discovers or becomes aware that personal data belonging to an underage individual has been collected, we will promptly take the following steps:
If you become aware that a minor has registered for or is using the Win96 platform, please notify us immediately at privacy@win96.life so that immediate action can be taken.
Win96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data protection practices, evolving legal requirements, or developments in Win96's platform operations.
When we make material changes to this Policy, we will:
Your continued use of the Win96 platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you have the right to close your Win96 account and request deletion of your data as described in Section 7.
If you have any questions, concerns, or requests regarding this Privacy Policy or how Win96 handles your personal data, please reach out to us through any of the following channels:
Win96 is committed to providing a thorough and satisfactory response to all privacy-related enquiries. If you are not satisfied with Win96's response to your privacy request or complaint, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner, who oversees the enforcement of the PDPA 2010.
This Privacy Policy is governed by the laws of Malaysia, in particular the Personal Data Protection Act 2010 (PDPA). Any disputes relating to this Policy will be resolved in accordance with the dispute resolution mechanism set out in Win96 Terms & Conditions.
Your personal data is fully protected by Win96. Over 500,000 Malaysian players already trust Win96 — a licensed platform upholding the highest standards of privacy and security in the industry.
By registering, you agree to the Terms & Conditions and Win96's Privacy Policy. For players aged 21 and above only. Please gamble responsibly.